Now you’ve done it. You’ve made someone mad and they set about on a dedicated smear campaign. Your reputation looks like someone used it as toilet paper on the biggest rear-end in history. It can happen to anyone… and everyone. Small companies, mom and pop stores, large corporations (ever seen what Green Peace can do […]
Occasionally, Wikipedia has spot-on information. On this occasion, it’s their definition of online reputation management: “Online reputation management (or monitoring) is the practice of monitoring the Internet reputation of a person, brand or business, with the goal of suppressing negative mentions entirely, or pushing them lower on search engine results pages to decrease their visibility. […]
For the first time since Level343 opened its doors in 1998, we’re closing for the holidays! There won’t be a blog Thursday, but don’t worry. We’ll be back with fresh content, updates and general mayhem, Monday, January 2, 2012. In the meantime, we’ve started a quarterly enewsletter (first installment went out early this morning). We invite you to view the email in your browser and click on the subscribe link.
For you, Mr. New Orleans Computer Repair Guy, also known as French Quarter Repair Services and iPhone or iPod Repairman: You returned my Mac Airbook in worse condition than it was before. That’s bad business. You charged me more than the agreed upon amount and wouldn’t return my possessions until I paid for it. That’s […]
If you do it right! And that’s what this article is about. Like death and taxes, some things in business are inevitable. Even if your product or service is the best on the market and your customer service is better than everyone else’s, you can’t make everyone happy all the time. At some point, you will deal with negative feedback and dissatisfied customers posting on social media platforms.