ORM – Keeping Your Reputation Under Control


Now you’ve done it. You’ve made someone mad and they set about on a dedicated smear campaign. Your reputation looks like someone used it as toilet paper on the biggest rear-end in history. It can happen to anyone… and everyone. Small companies, mom and pop stores, large corporations (ever seen what Green Peace can do […]

The Right to Demand Your Social Passwords?


Early in the morning on March 6, 2012, the news poured into the online world from MSNBC.com’s Red Tape section. Government agencies and colleges demand applicants’ Facebook passwords, the headline reads. It seems that SOPA and PIPA aren’t enough; it seems the social arena is one area the government, colleges and employers just can’t leave alone.

The Truth About Online Reputation Management


Occasionally, Wikipedia has spot-on information. On this occasion, it’s their definition of online reputation management: “Online reputation management (or monitoring) is the practice of monitoring the Internet reputation of a person, brand or business, with the goal of suppressing negative mentions entirely, or pushing them lower on search engine results pages to decrease their visibility. […]

Happy Holidays from the Level343 Team!

Level343 Happy Holidays

Happy HolidaysFor the first time since Level343 opened its doors in 1998, we’re closing for the holidays! There won’t be a blog Thursday, but don’t worry. We’ll be back with fresh content, updates and general mayhem, Monday, January 2, 2012. In the meantime, we’ve started a quarterly enewsletter (first installment went out early this morning). We invite you to view the email in your browser and click on the subscribe link.

Let Me Show You How Online Reputation Really Works, Mr. New Orleans Computer Repair Guy!

Evil Man

For you, Mr. New Orleans Computer Repair Guy, also known as French Quarter Repair Services and iPhone or iPod Repairman: You returned my Mac Airbook in worse condition than it was before. That’s bad business. You charged me more than the agreed upon amount and wouldn’t return my possessions until I paid for it. That’s […]

Managing Reputation: There’s No Such Thing As Negative Comments…

Death & Taxes

If you do it right! And that’s what this article is about. Like death and taxes, some things in business are inevitable. Even if your product or service is the best on the market and your customer service is better than everyone else’s, you can’t make everyone happy all the time. At some point, you will deal with negative feedback and dissatisfied customers posting on social media platforms.

Are You Outstanding, or Just Standing Out?

Excellent and outstanding

When the money’s pouring in and the economy is booming, almost everyone seems to flourish. The demand for products and services is high; there are more pieces of a bigger pie and more businesses can be involved. Of course, this isn’t so true when the economy “drags butt”, as so many eloquently put it. “Well, […]

5 Tips for Keeping a Strong Online Reputation


If you’re kick-butt professional with tons of referrals and your website is just a business card, you may be thinking a positive online reputation is something you don’t have to worry about it. In fact, Darren Slatten, world’s greatest SEO, master of reputation mis-management (titles he gave himself) and wanna-be comedian (title we gave him), wrote a very pointed article about reputation management in 2009.