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- Have you created a set of benchmarks?
- Are you measuring the amount of people accessing your content?
- Do you know how they’re sharing it?
- Do you know who’s linking to you and bringing referral traffic?
It’s not enough to know you’re getting traffic. In order to understand how to sell to your customers, you have to have to comprehend who they are and what they’re doing online. You have to understand what the most valuable metrics are for your site, establish indicators for success, and then track them. When things go wrong, adjust your content and marketing strategy.
You have to understand what your content is actually doing. Are you measuring the amount of people accessing your content? Do you know how they’re sharing it or who the new contacts might be? In order to understand how to sell to your customers, you have to have to comprehend who they are and what they’re doing online.
2. Missing the Obvious
Sometimes, the lack of conversions can be glaringly simple – a “forest for the trees” situation, if you will. An amazing number of companies have hired us that completely missed placing calls to action. They’d have a service page with content, but no “are you interested, contact us now” or “get to know us better, follow us on Twitter”, or any other derivative.
It’s like having a contact page with no contact information.
Basically, you are offering tons of goodies to your customers with no way for them to purchase or continue the conversation. You have to give your readers and potential customers a way to continue to the next step.
You don’t have to ask them to buy right away. Ask them to contact you, ask them to get more information, or simply give them a reason to click to a “landing” page. This is where you know they are interested. They have clicked through the first CTA, they want to know more or they want to ask questions. GIVE THEM SOMETHING.
3. Targeting the Wrong Audience
“Traffic” may seem like the magic word, but it’s not. The magic word is actually “targeted.” I’ve said it before, and I’ll say it again: traffic doesn’t mean anything if they aren’t in your market.
For example, most women aren’t going to be interested in Gentlemen’s Quarterly. Most men aren’t going to be interested in Women’s Health. You won’t find a whole bunch of ads catering to women in GQ, or men’s ads in Women’s Health. It’d be senseless.
If you’re getting traffic, but that traffic isn’t converting, this may be your problem (or one of them).
- Do your keywords, terms, phrases, etc. need to be upgraded?
- Are you using the right language for your area (i.e. “bag” vs “purse”, or “colour” vs “color”)
- Are you targeting the right demographics?
This goes back to your analytics and conceptualizing the data. Do your research!
4. Stopping at Blogging
Blog posts are not enough. Yes I said it, and I have been guilty of this when I first started the business back in the 90’s. Granted, there weren’t that many blogs back then, but we had what I called a “journal” and I would write the latest and greatest happenings around the city.
Blogging is a great traffic-targeting tool, but it’s not the only one you should be counting on. It’s going to take more than a blog post or email to bring that converting traffic your way. With time, effort, and understanding, you see that a mixture of mediums and sources – video, audio, emails, blogging, podcasts, etc. – will nurture the buying process.
5. Missing the Context
Context is as important (if not more important) than content. Where are you pushing your content, and to whom? Publication, distribution, promotion… these define the context. For example, while sending an email to existing customers about your award-winning case may make them happy they have you as a lawyer, you’re already their lawyer.
On the other hand, sending an email to those who have shown interest in your firm but are not currently clients has the potential of bringing new clients in. You could send one of those, “Guess who just won The Lawyer Awards? Go with the best law firm for your company.”
The long and the short of it is this: no matter how good your content, it will fall flat if you’re not promoting in the right place.
Let’s Talk Conversions
At the end of the day, you have to know who your market is, how your product/service is going to help them, and where they hang their converting hat – whether it’s social media, blog reading or other activity. Keep talking to those stuck in the middle of your funnel. You know, those caught between their first conversion (clicking to a landing page) and a sales call.
-And finally, if you’re struggling and don’t know what to do, we’ll walk you through it. Contact us for a consultation!