How to Build a Knowledge Base Designated for Customer Service
Knowledge base represents a database which is used for storing information, as well as sharing and editing it, among other options. The base is being stored online, on a server, a property that carries its own perks.
Now, a service cloud knowledge base can be used for many things, like sharing company documents among employees, or offering customer service solutions. For instance, you can create a help wiki, with all the questions and answers that would serve the customers to help them find solutions to their problems. Even better, with a search option, browsing through the knowledge base would be...