How Should My Website Be Evaluated?

It’s a common question, and sometimes I wonder if there’s an easy way to explain the (at least) 10 different disciplines needed for a true website evaluation. There are agencies that will do it for you, of course, but unless you’re a fortune 100 + company with a marketing department, sales force and, yes, IT department with a big budget, it’s not an easy task.

Website Evaluation Basics

If you have a small business, that’s a tall order because you don’t have the time or the budget, nor do you know the fundamental basics of website evaluation – or maybe you do. Either way, it’s something you can learn through trial and error, or by reading on trustworthy blogs.

From the consumer viewpoint, does the information you give on your site affect their attitude? It’d be interesting to know. Basically, are they using your call to action? Are they downloading your eBooks? Are they horrified when they land on your homepage?

If they have to go digging to find information important to them, rest assured you’re already failing. If you can give them a reason to stay, at the very least, however… For example, if you have a business-to-business site, are you giving them valuable information they can only get from you? If so, then you have some kudos going for you.

Enhancing User Experience: Tailoring Your Website to Meet Visitor Needs and Preferences

To truly connect with your audience put yourself in their shoes. Visualize their path to your website. Once they land on your site gauge their level of interest. Is your content engaging enough to grab their attention ? Do you offer them a reason to stick around for more, than a moment?

To boost interaction think about incorporating features like personalized suggestions based on their browsing habits or likes. Including satisfaction surveys can also give you insights helping you figure out what’s effective and what needs tweaking.

Keeping your content up to date with details ensures that your website stays intriguing and beneficial, for visitors. By assessing these factors you can refine your tactics. Enhance user involvement.

This method not enhances the user journey, it also increases the likelihood of converting visitors into active participants by tailoring your site to meet their needs and preferences. These small steps for website evaluation

First Impressions

A site evaluation always starts with first impressions, as if you were the casual (or not so casual) visitor. When you open your site, you have to act as if you’ve never seen it before. This is easy for us, because we haven’t. For you – not so much.

Things to Look At During Your Website Evaluation

Navigation

Is it easy to find things? Create a list of questions based on what you think visitors might come to your site for. How easy is it to find your answers?

Content

Is the content engaging? Does it grab your attention with clean “draw the eye” layouts, such as bullets and paragraph headings? Would it keep your readers satisfied?

Attractors

What are you using to get them to your site? Link building, guest posting, social networks, etc. Hint – don’t rely on search engines alone.

Findability

What do you look like in relation to your competition? Where do you fall in the SERPs?

Making Contact

This is very important, especially if you have an eCommerce site. Do you give your readers a way to contact you? Make sure you have things in place to remember the buying preferences of your users.

Browser Compatibility

Does your site look the same across multiple browsers? As a sampling, you have Internet Explorer 6 – 9, Mozilla Firefox, Google Chrome, Apple Safari and Opera. Is your site skewed when you navigate through the different browsers? If you don’t know, you’d better start looking.

Code Difficulties

Do you have a lot of errors in your code? These could seriously slow down your site.  Having unbroken code may not help your ranking, but it can help your user experience.

User Satisfaction

Are your visitors engaging with you? This could be through blog commenting, Twitter, Facebook – any connections. Mashable does a great job of getting people to engage. Some may think Mashable is on overkill, but with millions of hits a day, they’re doing something right.

Useful Tip: Partner with like-minded services. Don’t be afraid of competition. With 1.9 billion users on the World Wide Web, there’s enough to go around.

Evaluating Content

Once you find out the answers to the above, you have to also evaluate content. This is extremely important, because content makes the Internet world go ‘round. Here are a few things to look at and use as sound benchmarks:

• Accuracy – How accurate is the information on each page? Why was the page written? If it wasn’t written by you, can you contact the author and verify the accuracy?
• Authority – Who published the page, if it wasn’t you? Are the person’s qualifications listed?
• Objectivity – What are the goals/objectives of the page? Does the page’s content meet these goals/objectives? What opinions are expressed, and are they pointed out to be opinions? Look at the page as an infomercial – whom was it written for and why?
• Currency – How current is the page? Has it been updated to meet current information? If there are links on the page, are they current and unbroken?
• Coverage – If there are links on the page, are they relevant to the page’s information? If special software is need to view some of the page, how much is being missed if you don’t have the software? Is there a balance between the number of images and the written content? Are the citations correct?

Although other areas are included in a website evaluation, such as design, the above are major areas that can affect your conversion/engagement/attraction rates. By looking at these areas, you can get a strong idea of what needs to be changed, tweaked and improved upon. Pick an area to get started on and test, test, test!